Returns & Warranty

Where the terms live

Return eligibility, any restocking fee, and warranty coverage are in the Terms of Service. Account registration also includes an inspection acknowledgment. Contact us before sending a part back so we can confirm what applies to the order.

Read the Terms of Service before you order. The registration form also shows the inspection acknowledgment you accept when you create an account.

Before you send a part back

  1. Contact us with the order number and the reason. Do not ship a return until we confirm it.
  2. Keep the part unused and in the packaging it arrived in, unless we ask for something else.
  3. Do not install a part you believe is incorrect or damaged. Contact us first.

Warranty

Where a manufacturer provides a warranty, that warranty applies as described in the Terms of Service. Coverage varies by part. This page does not add a separate warranty term.

Questions about an order

Serving South Florida

(728) 205-7721

parts@familiaparts.com

Monday–Friday, 8:00 AM – 6:00 PM ET

Saturday, 9:00 AM – 2:00 PM ET

Sunday, closed